4.0 Determine Arrears

Reference: Manage Severance Process Model - Page 5 for the business process diagram associated with this activity.

Group: Cancellation Severance Process

Actor/Role: CC&B

Description: System calculates Customer's arrears for the specific group of Service Agreements linked to Customer's Account. This group is called Debt Class

Process Names

•	BILLING - Billing

•	PUPL - Payment Upload Process

Entities to Configure

•	Debt Class

•

SA Type

•	Severance Process Template

Available Algorithms

•	SEV EVT GEN (SEV EVT GEN) - Empty Severance Event Algorithm. Sample